INTRODUCTION -DATA COLLECTIONS AND USES -CHOICE AND TRANSPARENCY -UPDATES TO THIS POLICY
When you use Aayocab, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
Last Modified: keep the date when the app is made public
Effective Date: keep the date when the app is made public
Data Collections And Uses
This policy applies to users of aayocab services, including users of Aayocab app, website, features or other services.
This policy describes how Aayocab and its affiliates collect and use personal information to provide our services. This policy applies to all users of our app, website, features or other services. This policy specifically applies to:
Riders: users who request or receive transportation
Drivers: users who provide transportation individually or through partner transportation companies.
This policy also applies to those who provide information to Aayocab in connection with an application to use our services, or whose information Aayocab otherwise receives in connection with its services. All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular region if permitted under the laws of those places. Please contact us if you have questions about our practices in your region.
Aayocab provides services to users throughout the Valley. Wherever you use our services Aayocab is the data controller for your information. We process personal information inside and outside of Nepal.
Trade Tower -Thapathali, Kathmandu.
Questions, comments, and complaints about Aayocab data practices can be submitted to Aayocab data protection office through Aayocab.
We process personal information inside and outside of Nepal. Aayocab transfers information of users' outside Nepal based on mechanisms approved under applicable laws.
The Information We Collect
Information that you provide to Aayocab, such as when you create your Aayocab account.
Information created when you use our services, such as location, usage, and device information.
Information from other sources, such as Aayocab partners and third parties that use Aayocab APIs.
The following information is collected by or on behalf of Aayocab:
1. Information you provide
This may include:
- User profile: We collect information when you create or update your Aayocab account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo, and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Aayocab account.
- Background check information: We may collect background check information if you sign up to use Aayocab's services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Aayocab’s behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User Content: We may collect information that you submit when you contact Aayocab customer support, provide ratings or compliments for other users, or otherwise contact Aayocab.
2. Information created when you use our services
This may include:
- Location Information Depending on the Aayocab services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a driver or delivery partner, Aayocab collects location information when the Aayocab app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a rider and have provided permission for the processing of location data, Aayocab collects location information when the Aayocab app is running in the foreground. In certain regions, Aayocab also collects this information when the Aayocab app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders and delivery recipients may use the Aayocab app without enabling Aayocab to collect their location information. However, this may affect the functionality available on your Aayocab app. For example, if you do not enable Aayocab to collect your location information, you will have to manually enter your pickup address. Besides, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Aayocab to collect your location information.
Transaction Information:We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
Device Information :We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names, and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data: We enable users to communicate with each other and Aayocab through Aayocab apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Aayocab receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Aayocab may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
3. Information from other sources
These may include:
- User feedback, such as ratings or compliments.
- Users providing your information in connection with referral programs.
- Users requesting services for or on your behalf.
- Users or others providing information in connection with claims or disputes.
Aayocab business partners through which you create or access your Aayocab accounts, such as payment providers, social media services, on-demand music services, or apps or websites who use Aayocab’s APIs or whose API Aayocab uses (such as when you order a ride through Google Maps).
Insurance providers (if you are a driver or delivery partner).
Financial services providers (if you are a driver or delivery partner).
Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
The owner of an Aayocab for Business or Aayocab Family profile that you use.
Publicly available sources.
Marketing service providers.
Aayocab may combine the information collected from these sources with other information in its possession.
How We Use Your Information
Aayocab collects and uses the information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
Aayocab uses the information it collects for purposes including:
- To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
Aayocab does not sell or share your personal information to third parties for third-party direct marketing purposes.
1. Providing services and features
Aayocab uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
- Create and update your account.
Verify your identity.
Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Aayocab at a given moment.
Process or facilitate payments for those services.
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
To track the progress of your ride or delivery.
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Aayocab, split fares, or share your ETA.
Enable features to personalize your Aayocab account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert the riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
2.Safety and security
We use your data to help maintain the safety, security, and integrity of our services and users. This includes, for example:
- Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including thorough reviews of background checks where permitted by law, to prevent the use of our services by unsafe drivers.
Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Aayocab account we have on file, preventing fraud and helping to protect other users.
Using device, location, profile, usage and other information to prevent, detect and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process.
Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process.
Aayo uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
4.Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
5.Communications among users
Aayocab uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
6.Communications from Aayocab
Aayocab may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Aayocab may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an Aayocab user.
Aayocab may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
7.Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Aayocab's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third-Party Technologies
- Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Information Sharing And Disclosure
Some of Aayocab's products, services, and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Aayocab may share the information we collect:
- 1.With other users
For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pick up and/or dropoff locations with drivers. If you share an AayocabPOOL trip with another rider, that rider may be told your name and may see your pickup and/or dropoff location.
If you are a driver or delivery partner, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the Aayocab app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.
2.At your request
This includes sharing your information with:
Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
Aayocab business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Aayocab may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom Aayocab may partner with to deliver a promotion, a contest or a specialized service.
3. With the general public when you submit content to a public forum
We love hearing from our users -- including through public forums such as Aayocab blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
4.With the owner of Aayocab accounts that you may use
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
A rider using your employer’s Aayocab for Business profile, or taking trips arranged through Aayocab Central.
A driver using an account owned by a partner transportation company.
A rider who takes a trip arranged by a friend or under a Family Profile.
A delivery partner acting as a substitute
5.With Aayocab subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Aayocab processes and stores information in the Kathmandu on behalf of its international subsidiaries and affiliates.
6.With Aayocab service providers and business partners
Aayocab may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Payment processors and facilitators.
Background check providers (drivers and delivery partners only).
Cloud storage providers.
Marketing partners and marketing platform providers.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with Aayocab or on Aayocab’s behalf.
Vendors that assist Aayocab to enhance the safety and security of its apps.
Consultants, lawyers, accountants, and other professional service providers.
Insurance and financing partners.
Taxi and other local providers.
Vehicle solution vendors or third party vehicle suppliers.
7.For legal reasons or in the event of a dispute
Aayocab may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Aayocab’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Please see Aayocab's Guidelines for Law Enforcement Authorities for more information.
8.With your consent
Aayocab may share your information other than as described in this policy if we notify you and you consent to the sharing.
Choice And Transparency
Aayocab provides means for you to see and control the information that Aayocab collects, including through:
in-app privacy settings
in-app rating pages
You may also request that Aayocab provide you with explanation, copies or correction of your data.
The Privacy Settings menu in the Aayocab rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Aayocab. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Aayocab uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
You may enable/disable, or adjust, Aayocab's collection of rider location information at any time through the Privacy Settings menu in the Aayocab app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Aayocab app will be affected. For example, you will need to manually enter your pickup or dropoff locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Uber to collect your location information.
Share Live Location (Riders)
If you have enabled the device location services on your mobile device, you may also enable Aayocab to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.
You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Aayocab app. You may use the Aayocab app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
Notifications: Account and Trip Updates
Aayocab provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Aayocab app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Aayocab app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Aayocab app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Aayocab app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the Aayocab rider app.
Your driver rating is available in the Rating tab of the Aayocab Partner app.
EXPLANATIONS, COPIES, AND CORRECTION
You may request that Aayocab:
Provide a detailed explanation regarding the information Aayocab has collected about you and how it uses that information.
Receive a copy of the information Aayocab has collected about you.
Request correction of any inaccurate information that Aayocab has about you.
You can make these requests by contacting Aayocab here.
You can also edit the name, phone number and email address associated with your account through the Settings menu in Uber's apps. You can also lookup your trips, orders, and deliveries history in the Aayocab apps.
You may opt-out of receiving promotional emails from Aayocab here. You may also opt-out of receiving emails and other messages from Aayocab by following the instructions in those messages. Please note that if you were opt-out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates To This Policy